Support Ordering and Shipping
Confirmation of Terms Of Service
  • Upon check out you will be required to check a box that says "I agree to the Terms of Service"
  • The Terms of Services is the policies and requirements laid out on these three pages:
  • Ordering and Shipping (current page)
  • Order Cancellations & Returns
  • Warranty and RMA
  • These pages are split out only for organizational reasons to keep the policies tied to the respective type of support inquiry.
Order Processing & Fulfillment
  • Our online portal accepts PayPal, Amazon Pay, Visa, Mastercard, American Express, and Discover.
  • Orders are processed and fulfilled Monday through Friday.
  • Orders are not processed or fulfilled on weekends or company holidays, which include but are not limited to:
  • New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day
  • Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.
  • Online orders are typically processed and fulfilled in 1 - 10 business days.
  • Any additional order fulfillment delay will be noted on the respective products page.
  • Notifications for any further delays beyond the website delays will be sent as soon as possible to the email provided on checkout.
  • Orders placed through our online portal receive two emails:
  • 1. Order Confirmation email when the order is placed
  • 2. Tracking email when the order has shipped.
  • Tracking numbers will automatically be sent to the customers email when the order has shipped.
  • Tracking numbers are typically sent between 4pm and 6pm PST M-F.
  • If you have not received your tracking number within the respective products process & fulfillment date range please call or email us.
Changing Your Order
  • You do not need to cancel an order to change it, please call us or email us to let us know you would like to change your order!
  • Please note that order cancellations are subject to a 5% fee.
  • To change an order please:
  • 1. Add the desired case and configuration to cart
  • 2. Copy paste the contents of the shopping cart into an email
  • 3. Send that email to along with your original order number
  • 4. Support will respond within two business days with an updated Order Confirmation
  • Order Changes are processed during regular business hours, Monday through Friday, excluding company holidays.
Receiving Your Order
  • Shipments to most addresses will be shipped by FedEx Home Delivery without signature required.
  • Orders shipping to large cities will be shipped FedEx Home Delivery with Indirect Signature Required to prevent package theft.
  • Please ensure someone is home the day of delivery to ensure signature.
  • If you cannot have someone present FedEx can/will hold your package at the nearest FedEx Office location for pickup.
  • Missing parts, damages, product defects, and/or wrong orders, must be reported within 15 days of delivery date.
  • Sliger will ship replacement parts to customer at Sligers expense.
  • Missing parts or damage parts reported outside of this window may be conditionally approved by Sliger management.
  • Resolutions for damaged parts or incorrect orders vary on a case to case basis, please contact our support for help.
  • Orders suspected to be stolen after delivery must be reported to Sliger within 48 hours of delivery.
  • We recommend talking to neighbors or apartment building offices at the same time, in case the package was held.
  • For orders lost in transit or significantly delayed by mailing services, please contract us and your local shipping office.
About Shipping
  • Free Shipping is served by FedEx Home Delivery or USPS (Postal Service).
  • Shipping and delivery dates are not guaranteed.
  • Sliger is not responsible for shipment delays once the package is in the carriers hands.
  • Shipping methods other than Free Shipping selected at check out may be substituted to an equal, better, or next best service.
  • Next Best will only be used if the only available courier service is a down grade.
  • Sliger will make best efforts to contact the Customer to approve Equal or Next Best courier changes
  • If approved, or if the customer is not able to be reached, Sliger will ship the package in fastest method available for the customers paid price.
  • If Next Best service is used any shipping savings will be refunded to the Customer.
  • Sliger reserves the right to change carrier or shipping method when deemed necessary by Sliger management.
  • Orders that have their shipping method downgraded by Sliger management will have the difference refunded to the customer.
  • Please contact Sliger support for changes to shipping method, order holds, or other shipping related questions.
Notes for International Orders
  • Sliger ships international packages with FedEx, either via International Priority or International Economy
  • You may request and pay for shipment via carriers other than FedEx. Please contact our support to do so.
  • Prices quoted on our site are in USD, and do not include any local VAT, sales tax, or import duties.
  • Please calculate your local taxes duties based on the HTS codes provided in your respective Product Specifications tab.
  • As the importer of record, the recipient is responsible for any additional levies, duties, taxes and other customs fees required for clearance.
  • Refunds will not be issued for any orders that are refused or abandoned due to issues with customs fees.
  • It is common for FedEx or local Postal Service to prepay your duties and taxes based on your purchase price.
  • This will be billed to you either when the package is picked up, or a bill will be sent to you in the mail.
  • Sliger will not mark merchandise as below its stated value or mark items as "gift."
Domestic (US) Shipping Estimation
  • To estimate the shipping charges, add the items to your cart, and click the Cart icon in the upper right of the screen.
  • In the Estimate Shipping box, enter the country, state, and ZIP code you are shipping to.
  • The shipping costs for that particular order will be estimated.
  • If you add or delete items, or revise the quantities or ship-to address, the shipping total will automatically update.
  • The below image provides an estimated transit time based on our Nevada manufacturing & fulfillment facility: